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Automatic POP/IMAP email account setup in Microsoft Outlook 2016
Step 1: Launch Outlook.

When it starts, the ‘welcome screen’ should appear. Click the Next button to begin the setup.

Step 2: Add an email account.

In the Add an Email Account wizard displayed, you’ll be asked Do you want to set up Outlook to connect to an email account? Ensure the radio button next to Yes is selected, then click Next.

If you’ve previously configured Outlook 2016, click the File tab at the top of the window and in the Info category, click the Add Account button.

Step 3: Enter your account details.

Enter the account details for the email you want to add:

  • Your Name: Enter the name you’d like to appear on your emails.
  • Email Address: Your full email address.
  • Password: Your email account password.
  • Retype Password: Enter your email account password again.

Click Next. Outlook will now attempt to retrieve your email server details and set up account access.

Step 4: Done.

That’s it – you’re done – have fun emailing!

Manual POP/IMAP email account setup in Microsoft Outlook 2016

If your server cannot be found, check that the email address you entered is correct and try again. You can enter your server details manually by selecting Manual setup or additional server types. Then, click Next.

Outlook 2016 supports standard POP3/IMAP email accounts, Microsoft Exchange or Office 365 accounts, as well as webmail accounts from a range of providers including Outlook.com, Hotmail, iCloud, Gmail, Yahoo and more. For AlphaCall email services, select POP or IMAP.

Step 1: Choose your account type.

Once you have clicked the radio button next to POP or IMAP, select Next to proceed with your email account configuration. You’ll need your email server details, username and password to hand.

Step 2: Enter the mail server settings for your account.

Enter the following details:

  • Your Name: Enter the sender’s name you’d like to appear on your emails.
  • Email Address: Your full email address.
  • Account Type: Use the dropdown menu to select IMAP.
  • Incoming mail server: For POP or IMAP accounts use imap.alphacall.com.au.
  • Outgoing mail server (SMTP): For POP or IMAP accounts use smtp.alphacall.com.au.
  • User Name: Your email account username (usually the same as your email address).
  • Password: Your email account password.
Step 3: More Settings.

Now click the More Settings… button.

In the Internet Email Settings window that opens, select the Advanced tab.

Enter the following details:

  • Incoming server: Ensure the default port is set to 993 for IMAP accounts. Click the checkbox next to This server requires an encrypted connection (SSL).
  • Outgoing server (SMTP): Change the default port (25) to 587 for POP or IMAP accounts. Use the dropdown menu next to Use the following type of encrypted connection to select TLS.

Switch to the Outgoing Server tab. Check the box next to My outgoing server (SMTP) requires authentication, then click the radio button next to Use same settings as my incoming mail server.

Click OK to close the Internet E-mail Settings window.

Step 4: Test Account Settings.

In the POP and IMAP Account Settings window, click the Test Account Settings…button to ensure Outlook can communicate with your email server.

If the test fails, retrace your steps, ensuring your server and account details have been entered correctly.

Step 5: Done!

Once the test completes successfully, click Next and then Finish to wrap up.

How to add your email account with IMAP to the mail app on your iPhone with iOS 11

In this guide we show you how to add your email account with IMAP to the mail app on your iPhone with iOS 11.

Step 1: Go to Settings > Accounts & Passwords

Open Settings on your iPhone and tap Accounts & Passwords.

Step 2: Tap Add account.

Tap Add account.

Step 3: Tap Other.

Select Other as account type.

Step 4: Tap Add Mail Account

Tap Add Mail Account.

Step 5: Enter your account details.

Enter the account details for the email you want to add:

  • Name: this will be visible as the sender.
  • Email: the address you want to add.
  • Password: you use it to log in to Webmail.
  • Description: a name for the account on your device.

Tap Next to continue.

Step 6: Select IMAP.

Tap IMAP as the account type.

Step 7: Enter your server settings

Enter the following settings:

Incoming server:

  • Host name: imap.alphacall.com.au
  • User name: your email account
  • Password: the one you use for Webmail

Outgoing server:

  • Host name: smtp.alphacall.com.au
  • User name: your email account
  • Password: the one you use for Webmail

Tap Next to continue.

Step 8: Save the account.

Disable syncing of Notes, if this is enabled. Tap Save.

Step 9: Tap the account you added.

Tap the account you just added. You can recognize it by the description.

Step 10: Tap your account again

Tap your account again to open settings.

Step 11: Tap Advanced.

Tap Advanced, at the bottom of your screen.

Step 12: Check Mailbox behaviors.

Check if the Mailbox behaviors are set correctly. These settings determine where your emails are saved.

You need to select the following folders on the server:

  • Drafts mailbox: Drafts
  • Sent mailbox: Sent
  • Deleted mailbox: Trash
  • Archive mailbox: Archive

If no folder, or a different one is selected, tap the mailbox and select the correct folder on the server. The name of the folder is in English.

Step 13: Enter IMAP Path Prefix.

Scroll down to the bottom of the screen and enter INBOX as IMAP path prefix, all in capitals.

Step 14: Done!

Your account is now set up correctly.

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