AlphaPhone (VoIP) is a VoIP service. VoIP stands for "Voice over Internet Protocol" – basically, it’s a phone service that transmits your voice over your internet connection.
Before starting the signup process, you will need to have the following details handy:
Once your AlphaPhone (VoIP) service has been activated, you’ll need to configure the service in your modem. For full instructions, see Setting up AlphaPhone (VoIP).
No. If the internet connection is down, you won’t be able to make or receive calls using your AlphaPhone (VoIP) service.
Yes, in most cases we can bring your existing telephone number over to AlphaPhone (VoIP) using a process called LNP (Local Number Portability). Please call us on 1300 746 754 to make an enquiry.
AlphaPhone (VoIP) numbers are attached to geographical zones, so unfortunately we cannot guarantee that you will be able to keep the same Netphone number if you move house.