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Frequently Asked Questions

Dialup
Q: What number do I dial to connect to Nelson Bay Online?
A: 0198331246

Q: What is my username for dialup?
A: username@nelsonbay.com

Q: Why might my connection be dropping out?
A: There are several reasons why your connection may drop out, Please read this document for help with drop-outs. (download here)

Q: Why does my connection drop out shortly after I connect?
A: Normally this happens when your account is out of money.

ADSL Broadband
Q: What is my username for my ADSL router?
A: username@dsl.nelsonbay.com
Wireless Broadband
Q: What is my username for my ADSL router?
A: username@dsl.nelsonbay.com

Q: My connection used to be quick, but now it has slowed down. Why is that?
A: This often happens when your computer is not communicating properly with your rooftop unit. Follow the steps in this document to check if you might be experiencing this problem (WinXP or Vista).
Email
Q: What is the email server settings?
A: Both the servers are the same.
incoming (POP3): mail.nelsonbay.com
outgoing (SMTP): mail.nelsonbay.com

Q: Why do I keep getting duplicates of my emails?
A: This can be due to an overly large email, problems with Antivirus programs or other reasons, Please read this document for help with duplicate emails.

Q: Why can I not download all my emails
A: This can be due to an overly large email, problems with Antivirus programs or other reasons, Please read this document for help with emails download problems.

Q: I get errors when forwarding my emails to my list of friends, why?
A: There is a limit of 20 recipients per email message. Sending messages to more than 20 recipients often looks like "SPAM", so to protect all users we have enforced this limit.

Q: What is the biggest email I can send/receive?
A: The limit for emails on our system is 20Mb per message. In general if you are needing to send something bigger than 5Mb, you should use FTP as email is not designed to handle such large files and it increases the time to send messages when they are large.
General
Q: What DNS Servers should I use?
A: Please let the system assign them automatically or get a network technician to manage your network for you
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